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* Do you want to kick start a career in sales but don't have any / minimal experience? * Maybe you are looking to start a career with high earning potential? * Are you Money motivated, driven, confident and outgoing? Peninsula are an award-winning, global business based in Dublin, providing professional services to businesses for 40 years. We are expanding our Sales team due to continued growth and would love to hear from you! You don't need any experience, just the right attitude and a desire to start a career within the industry. Full training will be given by our Supercoaches with ongoing help and support to make you as successful as you can be! Job Purpose Internal business sales executives are key to our continued growth and success, the more business you win, the more money you earn. You will be responsible for the creation and development of new business opportunities to introduce Peninsula consultancy services which includes our Bright Hr people management online software solution. Helping small businesses manage their HR and letting them concentrate on growing their business Super Coaching Programme You will join our super coaching program that will hone your sales techniques to be a high achiever, with ongoing coaching and support, your earning potential is uncapped so there truly is no limit to how much money you can earn! Job Overview We're looking for a dynamic, motivated, high performing new Sales Executive to join our team who will promote our Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). Your main marketing tools will be via telephone, email and mail shots. You will also inherit an existing client base from which you can develop new business. The ideal candidate does not need experience as full training is provided, BUT- high energy, a determined, competitive attitude and target focus are a pre-requisite for the job. Day-to-Day Responsibilities * Schedule sales opportunities with business owners/Directors to promote Peninsula's services. * Self-generate new leads, appointments and referrals through day to day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team * You'll have the ability to work successfully in a target-based environment * You'll be driven by your ambition and own results * Resilient, confident, and tenacious with an engaging personality * You'll have the ability to speak to a varied range of people and decision makers at different levels of the business * You'll be driven by great earning potential and career progression * You'll be able to show initiative, be a self-starter, eager to learn from our super coaching programme Employee Benefits * Uncapped monthly commission * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5…
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* Do you want to kick start a career in sales but don't have any / minimal experience? * Maybe you are looking to start a career with high earning potential? * Are you Money motivated, driven, confident and outgoing?Peninsula are an award-winning, global business based in Dublin, providing professional services to businesses for 40 years. We are expanding our Sales team due to continued growth and would love to hear from you! You don't need any experience, just the right attitude and a desire to start a career within the industry. Full training will be given by our Supercoaches with ongoing help and support to make you as successful as you can be!Job PurposeInternal business sales executives are key to our continued growth and success, the more business you win, the more money you earn. You will be responsible for the creation and development of new business opportunities to introduce Peninsula consultancy services which includes our Bright Hr people management online software solution. Helping small businesses manage their HR and letting them concentrate on growing their businessSuper Coaching ProgrammeYou will join our super coaching program that will hone your sales techniques to be a high achiever, with ongoing coaching and support, your earning potential is uncapped so there truly is no limit to how much money you can earn!Job OverviewWe're looking for a dynamic, motivated, high performing new Sales Executive to join our team who will promote our Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). Your main marketing tools will be via telephone, email and mail shots. You will also inherit an existing client base from which you can develop new business.The ideal candidate does not need experience as full training is provided, BUT- high energy, a determined, competitive attitude and target focus are a pre-requisite for the job.Day-to-Day Responsibilities * Schedule sales opportunities with business owners/Directors to promote Peninsula's services. * Self-generate new leads, appointments and referrals through day to day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team * You'll have the ability to work successfully in a target-based environment * You'll be driven by your ambition and own results * Resilient, confident, and tenacious with an engaging personality * You'll have the ability to speak to a varied range of people and decision makers at different levels of the business * You'll be driven by great earning potential and career progression * You'll be able to show initiative, be a self-starter, eager to learn from our super coaching programmeEmployee Benefits * Uncapped monthly commission * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to…
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This is a Phenomenal Opportunity to join a £350million Vibrant Company with Incredible growth plans. They have won many awards such as the 'Feefo Platinum Trusted Service Award 2021'.We are currently working alongside one of the UKs longest leading Information Resource Business for Tax and Accounting, HR, H&S and compliance Professionals. They are part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.They are currently looking for a Head of Client Experience and Retention to drive success through their customer interactions so that they ensure that they deliver 'best in class service to their client base.Job PurposeTo manage and improve client engagement, retention, and client experience, in particular having responsibility for client fulfilment, client account management, client training, cancellations, renewals, and complaints handling. An exciting and engaging role working across the whole business to ensure super service and maximise retention and upsell opportunity.Job OverviewThe Head of Client Experience and Retentions will have significant experience working with senior leadership and cross-functional teams to improve operational execution and client engagement. Reporting directly to the Managing Director the successful candidate will have experience of working with client experience teams and operational service delivery teams. You will be confident to project manage service transformation projects, as well as being able to implement insights from mapping our client journey, client feedback scoring and regularly sampling every aspect of our service interactions and engagement.The role will also require you to lead up to 1 manager as well as up to 16 staff including Client Experience Account Managers and Retention specialists.Day-to-Day Responsibilities * Ensure all new clients receive an onboarding introduction call, after care calls followed by regular account management calls * Refining and improving processes, along with organising on-site training where required. This then extends to the fulfilment process. * Review of customer service issues and negative feedback with seniors. * Implement processes and strategies to improve the client experience. This includes ownership of online review platforms. * Manage and report regularly on the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests. * Identifying non-usage and implementing effective processes to increase usage via our client facing staff and digital services. * To review our client experience proposing and implementing enhancements to improve our digital engagement. * To identify training needs and ensure that training is subsequently undertaken, and service delivery improvements are made * To manage cancellation queries and to ensure they are dealt with in good time * Understand customer issues and proactively identify a commercial solution * To ensure we achieve and exceed customer retention targets * Ensure we respond to customers in a timely and professional manner within SLA targets * Work as part of a team to manage and maintain a customer base of over 15,000 businesses * Collaborate across all teams to resolve client issues * Match products and pricing with client needs * Renewal of client contracts to prevent loss…
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Do you have experience of creating reports using mi data? Do you have excellent excel knowledge and can-do pivot tables and v-look up? If you can read data, identify trends, and create analysis reports, please apply today!Job Purpose * Support the wider business, partners, existing clients, and new business with MI reporting. * Support in maintaining contractual SLAs to all internal and external customers. * Support in providing ad-hoc reports and usage requests * Review MI for themes, trends, and analysis reporting Job OverviewOn a monthly basis the management information coordinators are responsible for issuing more than 800 management information reports, building report generators as required to support with the variety of levels as set by the company for MI production. Accountability will include taking ownership and responsibility for managing data, developing reports, and troubleshooting data issues. The role will provide great opportunities to streamline reporting, building automation and developing efficient ways of working.Day To Day Responsibilities as a Data Administrator: * Preparation of monthly and quarterly client reports, ensuring SLAs of 5, 10 and 15 working days have been adhered to. * Preparation of bespoke client reports as required, such as, benchmarking, utilisation reports and relationship management reports. * Work with the MI lead and CSM to identify and articulate key opportunities for analytics driven improvement across the business. * Building, testing, and implementing new reporting systems, to better support management and the wider business to enable them to make sound business decisions. * Providing operational analysis, reports, and recommendations to the business with a purpose to optimise operational resources against demand in all areas across the business. * Identifying opportunities for process improvement to increase automation and reduce the risk of human error. * Monitor and audit data quality, ensuring the correct tasks are set within the CRM. * Support and answer queries in the MI mailbox within SLA.Essential Skills and Competencies * Using Excel to a high standard including report creation, VLOOKUPs and pivot tables. * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner, and to work as part of a team to ensure all work is completed within SLA. * Excellent attention to detail, problem analysis and problem solving. * Knowledge of working with databases. * A minimum of 1 years' experience working in a similar role. * Create data dashboards, graphs, and alternative visualisations.Desirable Skills and Competencies * To ensure effective communication is always maintained. * Able to work on your own initiative and as part of a busy team, * Demonstrate ability to multi-task and work productively to deadlines. * Good analytical skills. * Detailed understanding and working knowledge of Microsoft packages. * Experience of using CRM systems i.e Salesforce. * The ability to apply knowledge in a practical, commercial manner. * Knowledge or experience of overseeing or working within an MI project role. * Knowledge or experience of working with Power BI or SQL.Why join our team? * This is a fantastic place to work…
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Customer Service Account Manager Greater Manchester
Permanent £21,000 - £21,000 Per Annum
Ref: P968568LFR9 Group
Are you an Experienced Customer Service Representative looking for a new role? Want to work in one of Manchester's most vibrant, fast-growing Businesses?BrightHR is an award-winning company that is growing each year, with newly opened offices in Canada, New Zealand and Australia! We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, you will be responsible for dealing with any issues, questions and general queries they may have for the first month of their contract. This a very varied, fast paced role within a small friendly team!Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the businessBenefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. BrightHR transforms people management for small business owners. BrightHR believe in the power of small businesses and understands their importance to our high streets and local communities. That's why we support small business owners with all their people management need and give them the tools to take their business to the next level. From everyday admin tasks to complex legal dilemmas, we free up employers' time with our superior software and tailored expert guidance Our technology is easy to use, our advice is clear, practical and jargon-free, and we're committed to keeping our service affordable too. Because we're here to champion small business owners…
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Currently seeking a client payroll associate for start to finish payroll for approx. 15 clients ranging from 1 - 400 employees. You will work on the payroll team and be the first point of contact for queries that require a greater level of payroll knowledge and understanding. Duties will include: * Experience of outsourced payroll in a bureau environment would be advantageous * Strong payroll knowledge * Advanced level Excel skills * Ability to work to tight deadlines and flexible in approach * Able to work under pressure in a high turnover environment and prioritise own workload * Good communicator with colleagues and clients This role offers hybrid working and will be office based 1 day a week in either the Reading, Milton Keynes or Oxford office. 970147CHINDPAYS
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Currently seeking a client payroll associate for start to finish payroll for approx. 15 clients ranging from 1 - 400 employees. You will work on the payroll team and be the first point of contact for queries that require a greater level of payroll knowledge and understanding. Duties will include: * Experience of outsourced payroll in a bureau environment would be advantageous * Strong payroll knowledge * Advanced level Excel skills * Ability to work to tight deadlines and flexible in approach * Able to work under pressure in a high turnover environment and prioritise own workload * Good communicator with colleagues and clients This role offers hybrid working and will be office based 1 day a week in either the Reading, Milton Keynes or Oxford office. 970147CHINDPAYS
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Client Payroll Associate Buckinghamshire
Permanent £26,000 - £28,000 Per Annum
Ref: 970147CH Payroll
Currently seeking a client payroll associate for start to finish payroll for approx. 15 clients ranging from 1 - 400 employees. You will work on the payroll team and be the first point of contact for queries that require a greater level of payroll knowledge and understanding. Duties will include: * Experience of outsourced payroll in a bureau environment would be advantageous * Strong payroll knowledge * Advanced level Excel skills * Ability to work to tight deadlines and flexible in approach * Able to work under pressure in a high turnover environment and prioritise own workload * Good communicator with colleagues and clients This role offers hybrid working and will be office based 1 day a week in either the Reading, Milton Keynes or Oxford office. 970147CHINDPAYS
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Our client is currently seeking a payroll administrator to join their team in their busy Sidcup based office. Duties to include: * Processing monthly high-volume payrolls. * Checking payslips. * Starters and leavers. * Dealing with payroll queries. Ideally candidates will have strong payroll experience within a fast pace, high volume environment. Details: * 37.5 hours per week, hybrid, and flexi time available. * Free parking on site. * Staff discounts. * Discretionary annual bonus. 970134CHINDPAYS